Cookie Policy
Last updated: 1 July 2025
This Cookie Policy explains how , registered at ("we", "us", or "our"), uses cookies and similar tracking technologies on the website operated under the VeloviroyalHotel brand (the "Site"). This policy should be read together with our Privacy Policy, which sets out in detail how we collect, use, and protect your personal information.
By continuing to browse or use the Site, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable law, we will ask for it before placing non-essential cookies on your device.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, to provide a better browsing experience, and to give website operators information about how their site is being used.
In addition to cookies, we may also use related technologies such as:
- Web beacons (pixel tags): tiny transparent images embedded in web pages or emails that report whether a page or email has been opened and may transmit your IP address.
- Local storage objects (LSOs): data stored locally in your browser beyond the standard cookie mechanism, used to remember preferences or session state.
- Session tokens: temporary identifiers held in memory for the duration of a browser session.
Cookies can be classified in two ways: by their duration and by the party that sets them.
- Session cookies exist only for the duration of your browser session and are deleted automatically when you close your browser.
- Persistent cookies remain on your device for a set period of time (or until you delete them) so that the site can recognise you on your next visit.
- First-party cookies are set directly by us (the Site operator).
- Third-party cookies are set by a domain other than the Site you are visiting, typically by our service providers and partners.
2. Why Do We Use Cookies?
We use cookies and similar technologies for the following purposes:
- To ensure the Site functions correctly and securely.
- To remember your preferences and personalise your experience.
- To analyse how visitors use the Site so we can improve its content and performance.
- To deliver relevant advertising and promotional content about our hotel-casino services.
- To comply with legal and regulatory obligations, including responsible gambling requirements.
3. Types of Cookies We Use
3.1 Strictly Necessary (Essential) Cookies
These cookies are essential for the Site to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting your privacy preferences, logging in to your account, completing a reservation, or filling in forms. You can set your browser to block these cookies, but some parts of the Site may then not function correctly. These cookies do not store any personally identifiable information beyond what is strictly necessary to deliver the service.
Legal basis: Legitimate interests / contractual necessity (consent is not required under applicable law for strictly necessary cookies).
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| __cf_bm | Cloudflare, Inc. | Bot management — distinguishes between humans and automated traffic to protect the Site from malicious bots and DDoS attacks. | 30 minutes |
| cf_clearance | Cloudflare, Inc. | Stores the result of passing a Cloudflare security challenge, preventing repeated challenge requests during the same browsing session. | 30 minutes – 24 hours |
| __cfruid | Cloudflare, Inc. | Used by Cloudflare to identify trusted web traffic on the server side; associated with rate-limiting rules. | Session |
| PHPSESSID / JSESSIONID | VeloviroyalHotel (first-party) | Maintains your session state across page requests (e.g. keeping you logged in during a hotel or casino reservation flow). | Session |
| csrf_token | VeloviroyalHotel (first-party) | Cross-Site Request Forgery protection — ensures form submissions originate from our own Site. | Session |
| cookie_consent | VeloviroyalHotel (first-party) | Stores your cookie consent preferences so we do not ask you again on every page visit. | 12 months |
3.2 Performance and Analytics Cookies
These cookies collect information about how visitors use our Site — for example, which pages are visited most often, how long visitors spend on each page, and whether they receive error messages. The information is aggregated and, where possible, anonymised; it is used solely to improve how the Site works. We will not place these cookies without your consent where required by law.
Legal basis: Consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google LLC (Google Analytics) | Registers a unique ID that is used to generate statistical data on how visitors use the Site. Used to distinguish users. | 2 years |
| _ga_<container-id> | Google LLC (Google Analytics 4) | Used by Google Analytics 4 to persist session state and maintain session counters. | 2 years |
| _gid | Google LLC (Google Analytics) | Registers a unique ID that is used to generate statistical data on how visitors use the Site. Used to distinguish users between sessions. | 24 hours |
| _gat / _gat_UA-XXXXXXX | Google LLC (Google Analytics) | Used to throttle the request rate to Google Analytics, limiting the collection of data on high-traffic sites. | 1 minute |
| _gac_<container-id> | Google LLC | Contains information about the campaign that is responsible for the user visit; used to measure advertising effectiveness. | 90 days |
| _hjSessionUser_<id> | Hotjar Ltd (if applicable) | Ensures data from subsequent visits to the Site are attributed to the same user ID for heatmap and session-recording analysis. | 365 days |
| _hjSession_<id> | Hotjar Ltd (if applicable) | Holds current session data so subsequent page-view requests within the session are attributed to the same session. | 30 minutes |
3.3 Functional Cookies
Functional cookies allow the Site to remember choices you make (such as your preferred language, region, or currency) and provide enhanced, personalised features. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function properly.
Legal basis: Consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| lang_pref | VeloviroyalHotel (first-party) | Remembers the visitor's language preference for subsequent visits. | 12 months |
| currency_pref | VeloviroyalHotel (first-party) | Stores the visitor's currency preference for display of room rates and casino credits. | 12 months |
| recently_viewed | VeloviroyalHotel (first-party) | Stores a list of recently viewed room types or dining offers so they can be surfaced again on return visits. | 30 days |
3.4 Marketing and Targeting Cookies
These cookies are set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. We will not place these cookies without your prior consent.
Legal basis: Consent.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook / Instagram Pixel) | Used by Meta to deliver a series of advertisement products, such as real-time bidding from third-party advertisers, and to track conversions from Facebook ads. | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook / Instagram Pixel) | Stores the last click attribution (ad click ID) from a Facebook advertisement for conversion measurement purposes. | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver, measure, and improve the relevancy of advertisements. | 90 days |
| _gcl_au | Google LLC (Google Ads / AdSense) | Used by Google AdSense to experiment with advertising efficiency across websites using their services, and to store and track conversions. | 90 days |
| IDE | Google LLC (DoubleClick) | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads for the purpose of measuring the efficacy of an advert and to present targeted ads. | 13 months |
| NID | Google LLC | Registers a unique ID that identifies a returning user's device; used to show personalised ads in Google searches. | 6 months |
| _tt_enable_cookie / _ttp | TikTok Inc. (TikTok Pixel, if applicable) | Used by TikTok to measure advertising effectiveness and attribute conversions to TikTok ad campaigns. | 13 months |
| __gads / __gpi | Google LLC (Google Ads) | Used to register what ads have been displayed to the user, to prevent the same ad from being displayed too many times (frequency capping), and to help measure campaign effectiveness. | 13 months |
4. Third-Party Service Providers
Some cookies on our Site are set by third-party service providers acting on our behalf or independently as data controllers. Key third parties whose cookies may appear on our Site include:
- Cloudflare, Inc. — provides content delivery network (CDN), DDoS mitigation, and bot management services. Cloudflare's privacy policy is available at https://www.cloudflare.com/privacypolicy/.
- Google LLC — provides web analytics (Google Analytics), advertising (Google Ads, DoubleClick), and tag management services. Google's privacy policy is available at https://policies.google.com/privacy. You may opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout.
- Meta Platforms, Inc. — provides advertising and conversion-tracking services via the Facebook Pixel and Instagram Pixel. Meta's privacy policy is available at https://www.facebook.com/privacy/policy/.
- Hotjar Ltd (if applicable) — provides heatmap, session recording, and user feedback services. Hotjar's privacy policy is available at https://www.hotjar.com/legal/policies/privacy/.
- TikTok Inc. (if applicable) — provides advertising and conversion-tracking services via the TikTok Pixel. TikTok's privacy policy is available at https://www.tiktok.com/legal/page/row/privacy-policy/en.
We encourage you to review the privacy policies of these third parties to understand how they process data collected via their cookies.
5. Your Consent
When you first visit the Site, a cookie consent banner will be displayed. You may choose to:
- Accept all cookies — permits us to place all categories of cookies described in this policy.
- Reject non-essential cookies — permits us to place only strictly necessary cookies that are required for the Site to function.
- Manage preferences — allows you to select which categories of cookies you consent to on a granular basis.
Your consent choices are stored in the cookie_consent cookie for 12 months. After
this period, we will ask for your preferences again. You may withdraw or change your consent at
any time by clicking the "Cookie Settings" link in the footer of any page on
the Site.
Please note that withdrawing consent does not affect the lawfulness of any processing carried out prior to the withdrawal, and it does not affect processing carried out on the basis of lawful grounds other than consent.
6. Managing Cookies Through Your Browser
In addition to the controls available on the Site, most web browsers also allow you to manage cookies through your browser settings. You can usually set your browser to refuse cookies, delete cookies that have already been set, or alert you when a website tries to place a cookie on your device. The steps to do this vary from browser to browser, but you can find guidance at the following links:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please be aware that restricting cookies may impact the functionality of the Site. Certain features — including online room reservations, casino account access, and personalised content — may not work as intended if cookies are disabled.
For further information about managing cookies across a wide range of browsers and devices, you may also visit www.aboutcookies.org or www.allaboutcookies.org.
6.1 Opting Out of Interest-Based Advertising
You can opt out of interest-based advertising from participating companies through the following industry opt-out tools:
- Your Online Choices (European Interactive Digital Advertising Alliance): www.youronlinechoices.eu
- Network Advertising Initiative (NAI) Opt-Out: https://optout.networkadvertising.org
- Digital Advertising Alliance (DAA) Opt-Out: https://optout.aboutads.info
- Google Ads Settings: https://adssettings.google.com
- Facebook / Meta Ad Preferences: https://www.facebook.com/adpreferences
Please note that opting out through these tools does not mean you will no longer receive advertising; it means that the advertising you see will no longer be tailored to your interests by the participating companies.
7. Cookies and Responsible Gambling
VeloviroyalHotel operates a licensed casino facility. In connection with our responsible gambling obligations, we may use session cookies and authentication tokens to enforce self-exclusion settings, time limits, deposit limits, and age-verification records that you have set on your casino account. These cookies are strictly necessary for the performance of our regulatory obligations and cannot be disabled without affecting your account functionality. For more information about responsible gambling tools and resources available to you, please visit the responsible gambling section of our Site.
8. Data Transfers
Some of the third-party cookies described in this policy result in personal data being transferred to countries outside Australia, including to the United States of America where providers such as Google LLC and Meta Platforms, Inc. are located. Such transfers are subject to appropriate safeguards in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including reliance on the recipient's adherence to a substantially similar privacy framework or contractual protections. For further information about international data transfers, please refer to our Privacy Policy.
9. Children
Our Site is not directed at children under the age of 18, and we do not knowingly collect personal data from children through the use of cookies or any other means. Casino services are strictly restricted to individuals aged 18 years and over in accordance with applicable Australian law. If you believe that a child under 18 has provided us with personal data, please contact us using the details in Section 11 below.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, in applicable law, or in our business operations. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Site. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
Your continued use of the Site after any changes to this Cookie Policy constitutes your acknowledgement of the revised policy. Where consent is required, we will seek fresh consent where we make material changes to the purposes for which we use cookies.
11. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, please contact our Privacy team:
- Legal entity:
- Address:
- Email: privacy@veloviroyalhotel.com
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe that we have not handled your personal information in accordance with the Privacy Act 1988 (Cth). The OAIC can be contacted at www.oaic.gov.au or by calling 1300 363 992.
For more information about how we collect, use, disclose, and protect your personal information more broadly, please read our full Privacy Policy.