Responsible Gambling Policy

At VeloviroyalHotel, we believe that gambling should always be an enjoyable and entertaining experience. We are fully committed to promoting responsible gambling practices and ensuring the wellbeing of every guest who visits our casino facilities in Canberra. This policy has been developed and is maintained by , located at .

We understand that for some individuals, gambling can become a serious problem. We are here to support you, provide information, and connect you with the resources you need to gamble safely — or to stop if that is what you need.

Our Commitment

VeloviroyalHotel is dedicated to operating a safe, fair, and responsible gambling environment. Our commitment includes:

  • Providing clear and honest information about the risks associated with gambling.
  • Training all casino staff to identify and sensitively respond to signs of problem gambling.
  • Making self-exclusion tools and support resources readily available to all guests.
  • Refusing service to any person who appears to be gambling beyond their means or who is in visible distress.
  • Never encouraging guests to chase losses or to gamble irresponsibly.
  • Complying fully with all applicable Australian Capital Territory gambling regulations and legislation.
  • Continuously reviewing and improving our responsible gambling measures to reflect best practices.

We want every guest to feel safe, respected, and supported within our premises. Gambling is entertainment — and like all forms of entertainment, it is best enjoyed in moderation and within your personal limits.

18+ Age Policy

Gambling at VeloviroyalHotel is strictly restricted to individuals who are 18 years of age or older. We take our obligations under Australian law very seriously and maintain a zero-tolerance approach to underage gambling.

  • All guests entering our casino areas may be required to present valid, government-issued photo identification to verify their age.
  • Our staff are trained to challenge any individual who appears to be under the age of 18 and to refuse entry if satisfactory proof of age cannot be provided.
  • No person under the age of 18 is permitted to enter, loiter in, or participate in any gambling activities on our premises.
  • We ask parents and guardians to take responsibility for ensuring that minors do not access gambling areas.

If you are aware of any minor attempting to access our gambling facilities, please notify a member of staff immediately. Together, we can keep young people safe.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually, and many people do not realise they have a problem until it has significantly impacted their lives. We encourage you to reflect honestly on your gambling habits and to seek help if you recognise any of the following signs — in yourself or in someone you care about.

Behavioural Signs

  • Spending more time or money on gambling than you intended or can afford.
  • Feeling a persistent urge to gamble and finding it difficult to stop.
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost.
  • Neglecting work, family, or social responsibilities because of gambling.
  • Borrowing money, selling possessions, or engaging in dishonest behaviour to fund gambling.
  • Hiding or lying about your gambling activities to family members or friends.
  • Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.

Emotional and Psychological Signs

  • Feeling restless, irritable, or anxious when not gambling or when attempting to cut down.
  • Experiencing feelings of guilt, shame, or hopelessness related to your gambling.
  • Feeling that gambling is the only thing that brings you excitement or relief.
  • Thinking obsessively about gambling, planning your next session, or calculating odds.

If any of these signs resonate with you, please know that you are not alone. Help is available, and reaching out is a brave and important first step.

Self-Exclusion and Responsible Gambling Tools

VeloviroyalHotel offers a range of tools designed to help you stay in control of your gambling. We encourage all guests to make use of these options at any time, without judgement or pressure.

Self-Exclusion Programme

If you feel that you need to take a break from gambling, our self-exclusion programme allows you to voluntarily restrict your access to our casino facilities for a defined period of time. During a self-exclusion period:

  • You will be refused entry to all gambling areas of VeloviroyalHotel.
  • Your name and photograph will be held securely by our team to assist with enforcement.
  • You may choose a self-exclusion period that suits your needs, from a minimum of three months up to a permanent exclusion.

To apply for self-exclusion, please speak privately and confidentially with any member of our casino management team, or contact us directly at the address listed in this policy. We will treat your request with the utmost sensitivity and discretion.

Deposit and Spending Limits

We encourage guests to set personal limits on the amount of money they spend during a visit. Our staff can assist you with this process. Setting a budget before you begin gambling is one of the most effective ways to keep gambling fun and within your means.

Time Limits and Reality Checks

It can be easy to lose track of time while gambling. We recommend setting a time limit before you begin your session and committing to honouring it. Take regular breaks, step away from the gaming floor, and check in with how you are feeling.

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose — never use rent, bill payments, or savings.
  • Never gamble when you are feeling upset, depressed, or under the influence of alcohol or substances.
  • Balance gambling with other leisure activities and do not allow it to become your only form of entertainment.
  • Treat gambling as a form of entertainment, not as a way to make money.
  • Take regular breaks and avoid prolonged gaming sessions.
  • Know when to walk away — winning and losing are both part of gambling.

Support and Helpline Numbers

If you or someone you know is struggling with a gambling problem, please do not hesitate to reach out for help. The following organisations provide free, confidential, and non-judgemental support around the clock. You do not need to be in crisis to call — support is available for everyone.

Australia — National and Local Support

  • Gambling Help Online (Australia)
    Free, confidential support for anyone affected by gambling in Australia.
    Phone: 1800 858 858 (24 hours, 7 days a week)
    Website: www.gamblinghelponline.org.au
  • Lifeline Australia
    Crisis support and suicide prevention services.
    Phone: 13 11 14 (24 hours, 7 days a week)
    Website: www.lifeline.org.au
  • Beyond Blue
    Support for anxiety, depression, and mental health concerns often associated with problem gambling.
    Phone: 1300 22 4636 (24 hours, 7 days a week)
    Website: www.beyondblue.org.au
  • ACT Gambling Support Service (Canberra)
    Specialised support for residents of the Australian Capital Territory.
    Phone: (02) 6205 3030
    Website: www.health.act.gov.au

International Support Organisations

  • GamCare (United Kingdom)
    The leading provider of information, advice, and support for anyone affected by problem gambling in Great Britain.
    Phone: +44 808 8020 133 (24 hours, 7 days a week)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Provides free information, advice, and a national helpline for people concerned about their gambling.
    Phone: +44 808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    Provides a national helpline for those affected by problem gambling in the United States.
    Phone: +1 800 522 4700 (24 hours, 7 days a week)
    Text: Text "NCPG" to 800522
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder.
    Website: www.gamblersanonymous.org

Reaching out for help is a sign of strength, not weakness. Our team at VeloviroyalHotel is always here to assist you in connecting with the right support. You are never alone, and it is never too late to seek help.

Contact Us

If you have any questions about our Responsible Gambling Policy, wish to request self-exclusion, or simply need to talk to someone in confidence, please contact our team directly:

  • Legal Entity:
  • Registered Address:

Our staff are trained, compassionate, and ready to assist you. We take every request for support seriously and will always respond with care and confidentiality.

This Responsible Gambling Policy is reviewed and updated regularly to ensure it reflects current best practices and legislative requirements. VeloviroyalHotel is committed to the health and wellbeing of all our guests.